Please read our reviews... and if you're a Sentry West Mazda customer already and wouldn't mind sharing your experiences by completing one, that would be great too.
As you'll see, while 100% customer satisfaction is our goal, we don't always achieve it. In fact, at least once a year we "fire" a customer. Our staff is here to serve you, not for lunatics to abuse them and once in a while we do wind up with a lunatic in the showroom. And that's why for 99.99% of you, we are pleased to have a staff that we think is the best in the business. We like to think that because we will have their back against the lunatics, that helps our team stick around a little longer than they do at the average Mazda dealership in New England.
You'll also note that occasionally someone posts a review that says that we didn't help them quickly enough when they came on the lot. It's a balance, and it's one we have debated internally quite a bit.
We don't believe in a dealership culture that has starving sales personnel wearing running shoes racing each other to open your car doors before you've even had a chance to unlock the door. We explicitly teach our staff that it is OK to let people browse (and we don't overstaff to avoid creating that piranha attack environment).
So we apologize in advance if that gives you the wrong impression, especially if you are in a rush to get your new Mazda and want help right away. If that's the case, and you're ever starting to feel neglected, please come to the showroom and ask for a manager, and we'll take care of it right away.